Shipping policy
Shipping Policy
Processing Time Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays). You'll receive a confirmation email with tracking information once your order ships.
Shipping Rates & Delivery Times We currently offer shipping within South Africa:
Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days
Free shipping is available on orders over R[750 Above
Shipping Locations We ship to all major cities and towns across South Africa. Remote areas may require additional delivery time.
Order Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Delivery Issues If your package is lost, damaged, or delayed beyond the estimated delivery time, please contact us at [your email] within 7 days of the expected delivery date. We'll work with you to resolve the issue.
International Shipping We currently only ship within South Africa. International shipping may be available in the future.
Contact Us For shipping questions, email us at phoenix.nkwinika@gmail.com or visit our Contact page.